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SHIPPING AND RETURNS

Costs and Time

Shipping to Uk and Ireland

Shipping costs is FREE on all orders over £130, If order is under £130, a delivery charge of 6.99 £ or 11.00 £ will be applied according to the weight. Delivery time changes between 1-5 working days.

Pay attention: all the orders that contains even one product of the following categories: Chest of Drawers, Wardrobe, Dresser, which need to be sent through a wooden platform, will be shipped through the TNT courier and shipping cost changes according the weight.

 

 

Shipping to Europe

Shipping to Italy with Bartolini courier

Delivery time in Italy changes between 1-2 working days. Shipping cost is estimated considering the total amount of the order. Here you find costs:

Total of the Order
Shipping Cost
£ 0-110 £ 5.90
£ 150+ Free



Shipping to Europe


The shipping to Europe can be done with the following couriers: GLS, UPS and TNT, with different shipping costs the couriers will be put in the basket according to the chosen products.

Delivery Time to Europe is 1-3 working days, for the islands and disadvantaged places it will take 1 or 2 more days. 

The courier GLS will be chosen for orders with a maximum weight of 10 Kgs, which are not paid on delivery; for orders with a higher weight or on delivery will be suggested UPS.

Pay attention:orders which contain even one product of the following categories: Chest of Drawers, Dresser, Wardrobe, which need to be sent through a wooden platform, will be shipped through the TNT courier and shipping cost changes according to the weight.

 

Shipping To Europe with the TNT courier

Orders which contain even one product of the following categories: Chest of Drawers, Dresser, Wardrobe, which need to be sent through a wooden platform, will be shipped through the TNT courier and shipping cost changes according to the weight. To see the shipping cost it is necessary to put the products into the cart and choose the destination.

Shipping Process

Infancybaby makes the shipment the same day of the order, but it has to be made by 12.00 o' clock of a working day, all the products must be available, and the payment should be done through credit card or COD. If you find the caption "available in 25 working days", it means that the product is not available at the moment in our warehouse and it has to be ordered to the company which produces it. Delivery Time is only approximate for those products and we are not charged with respecting them.

If you choose available products + products which have to be ordered, you will receive all the products in only one shipment.

Here you find some simple rules to follow at the moment of delivery:

  • When the products are delivered, the customer is responsible to check that the number of boxes correspond to the number of boxes specified on the shipping document.
  • Ensure that the description of content on the boxes, effectively corresponds to the description indicated on the shipping document.
  • Ensure that the packaging is not damaged and is perfectly sealed, and not altered in any way. Eventual damages to the packaging and/or the product, or the delivery of an incorrect amount of boxes, and package descriptions that are inconsistent with the ones specified on the shipping documents, must be immediately mentioned to the courier and annotated in the space under RISERVA DI CONTROLLO or ANNOTATION for proof of discrepancies, noting the specific reasons of complaint. Once the shipping document is signed, the client can no longer make any further claims on the exterior conditions of the consigned merchandise.

Infancybaby is not responsible for the absence of merchandise received in damaged packaging without having the courier annotate the damages on the delivery documents. Within three days of delivery the buyer must notify us of eventual problems regarding the delivery, such as if the product has any missing parts or details regarding the inherent quality of the products received, the client must notify us of all details by sending an e-mail to customer service at: info@livenea.com; for damaged merchandise it is necessary to e-mail the details along with digital pictures to evaluate the damage.

In the case the courier cannot deliver the merchandise or the merchandise is sitting in the couriers storage for over five days and the client does not come to pick it up the order will be automatically canceled and the customer must pay shipping costs of £17.00 for single products, £50.00 for products shipped through wooden platform.

Returns

1. According to Italian law art. 5 DL 185/1999, if the client is a physical person and not a commercial client and does not indicate a Vat number in the order, the client has the right to recede from the purchase contract for any reason, without giving any explanations and without penalty, except for the what is indicated in the following points 3 and 5.

2. To use the right to recede, the client must send a communication to Infancybaby within ten days of receipt of merchandise. The communication must be sent through registered mail with return receipt and sent to:


LIVENEA
Viale Rimembranza 28,
12068 Narzole (CN)
Italy

Otherwise by telegram or fax sent within 14 days of receipt of merchandise and followed by confirmation with registered mail with receipt confirmation within the following 48 hours. Once Infancybaby receives the communication of the right to recede, the customer service of Infancybaby will rapidly communicate to the client the instructions on how to return the merchandise that must be returned to Infancybaby within 10 days of authorization.
The merchandise must be returned fully, complete of all its parts and in the original packaging (bags and boxes),and enclosures, free from wear and use, and in good and clean condition and in respect to the following conditions 3 and 5.


3.
The right to recede is ruled by the following conditions:

  • The right is applied toward the whole product purchased, and it is not possible to recede only for part of the product, for example software disks, parts and accessories, attachments etc..
  • The right cannot be applied to audio and video products or sealed software products including one attached to hardware products once open.
  • The purchased product must be returned in whole and in its original packaging, complete of all its parts and wrappings, manuals and documentation, accessories, cords etc.. In order to limit damage to the original packing, we recommend placing the items complete with original box inside another box to avoid damage to the original packaging, in any case it is prohibited to place adhesive labels or tape on the original box.
  • According to law the cost of returning the purchase is at the buyers expense, the cost of shipping to the client will not be reimbursed nor will any accessory expenses stipulated at time of purchase.
  • The shipping is under the entire responsibility of the buyer, when we receive the returned merchandise in our warehouse, we will give notice of receipt to the buyer.
  • In the case of any damage during transit, Infancybaby will give notice within 5 working days from the receipt of the returned goods in our warehouse, to allow the client to place a claim against the courier for the damaged merchandise (if insured) in this case the product will remain at the availability of the buyer for the product to be returned to, which at the same time will cancel the right to recede.
  • Infancybaby is not responsible for any damages, theft or lost merchandise that has been returned by uninsured shipping.
  • At the time of receipt in our warehouse the returned merchandise will be examined for any damage or manipulations not resulting by cause of transportation. In the case that the merchandise results ruined, Infancybaby will retain a required percentage, not superior to 10% of the value, as a charge for original condition replacement.

4.With the exception of cost for original condition replacement for damages to the original packaging, Infancybaby will totally refund the fully paid amount within 14 days of receipt of merchandise, with refund on credit card or wired by bank, in this last case the client must furnish immediately the bank coordinates in order to receive a refund such as ABI – CAB – Checking Account Number of the purchaser.

5.The right to recede will be totally nullified if the essential condition of integrity of the returned item such as the box and its contents have been comprimised, in these cases Infancybaby will examine:

  • Non diligent use of the goods that have compromised the integrity of the product or use of the goods
  • The absence of the original external box and or the original external wrappings.
  • The absence of integral elements of the product such as accessories, cables, manuals, parts etc..
  • Damages to the product for causes other than damages due to transportation.

In the case of loss of the right to recede, the merchandise will remain at the Infancybaby warehouse for the client to pick up at the clients own expense.